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Telephone, Internet and IT Systems - one integrated network to rule them all

Information is power – power to be responsive, agile and pro-active… to make the right decisions and improve your customer’s service experience. That’s why you need fast, reliable and, most importantly, integrated telephone, internet and IT systems.

Introducing The Illuminated Office – replace your expensive old analogue phones and slow Internet with a simple cloud based telephone system and super fast Internet; give yourself total control of your costs, security and productivity. Our solution can help you solve these challenges:

  • Moving offices or employees working remotely
  • Maintain communication between multiple sites/branches
  • TradeMe transactions eating into business productivity
  • Regular implementation of new phone extensions
  • Recurrent power outages
  • Analogue reliant but you want the benefits of digital network
  • A natural disaster stopping your business activity
  • Hacking risks of your networks

The Illuminated Office is a portable network that can move and grow with the business:

Agile:                                Low cost, fast remote support

Responsive:                   Get voicemail notifications by email

Intuitive:                         Automatic distribution of calls to the most relevant contact point

Collaborative:               Conference calling facilities

Customer centric:        Call back options         

Versatile:                        Call forwarding – across multiple sites

Productive:                    Ability to limit time on productivity killers like Facebook and TradeMe

Secure:                            Stop phone and cyber hacks in their tracks

Affordable:                    Fast, low cost Internet based cloud technology

Understandable:         Simple, clear and easy to understand

Supported:                     Backed by a team of expert technicians

Understand Cloud Telephony and discover all its advantages by downloading our white paper here, or request a quote.

VOIP AND SIP TRUNKS

As copper is replaced by Ultra Fast Broadband and speeds increase, so does the complexity of the services companies want to run over the network. 

SIP trunks are popular for carrying voice calls over an organisation’s data network infrastructure, offering significant cost benefits and the flexibility to leverage unified communications solutions like voicemail to email and presence across multiple sites.  

Alongside this, highly functional hosted phone systems offer benefits over on-premise PBX installations for many businesses with greater flexibility, lower cost and simpler support.

Lume VoIP solutions include SIP trunks from a variety of hosts, fantastic calling rates including free local calls and a variety of PBX solutions from simple hosted PBX, to call centre solutions from IPFX as well as independent RFP management in the selection of larger solutions.

Lume Internet

All Internet Service Providers (Telecom, Orcon, Vodafone etc.) deliver variable experiences; none are perfect.

  • Support is critical. For business, there is no need to wait 24 hours or even 40 minutes to talk to somebody
  • A user pays model allows you to escalate and resolve issues quickly and cost effectively
  • ISPs hide service quality in bundled offerings. Is the telecommunications service voice over Internet or analogue? Cut through the small print and get the service that works for you
  • Benefit from a clear, easy to understand service that gives you control over the options
  • No hidden partnerships, just expert partners

If you are looking for the best advice and the most effective solution for your business,  call us and we will explain how it works.

Managed Wide Area Networks

Private Wide Area Networks is still a specialised field and, while it is relatively straightforward to build a virtual private network across multiple Internet connections, the end user experience is never guaranteed. A true WAN design, however, will give dedicated, consistent and reliable service quality at every location. 

Design is critical (as is the infrastructure build) on the customer site, including throughout each link in the network and at each point of presence.

As a result, Lume partners with specialist WAN solution providers that are proven to deliver dedicated high performance wide area networks consistently.