Help/Support: 09 477 3601

Lume support documentation and links to useful tools

Teamviewer 10

For remote support we use Teamviewer 10. 

For windows download this here: Teamviewer for Windows

For MAC users, running OSX download this here: Teamviewer for Mac

Instructions on setting up Teamveiwer: TeamViewer installation Instructions

Panasonic Phone Manuals

Panasonic produce a great user manual - but is very complete. We have produced a simple quick reference guide for our users, but both are included here:

  1. HDV130 Standard Phone Quick Reference
  2. HDV130 Standard Phone Full Manual
  3. HDV230 Advanced Phone Quick Reference
  4. HDV230 Advanced Phone Full Manual
  5. TPA60 Portable Phone Quick Reference
  6. TGP600/TPA60/TPA65 Full Manual

Illuminated Office Manuals

The Illuminated office Cloud Phone system provides several user services, including a full user portal, voicemail and Fax to Email which can be easily managed by the user. 

The following simple guides are designed to make it easy to navigate your way round the system. 

  1. Fax to Email User guide
  2. Voicemail User guide

SharePoint and Office 365 Guides

Office365 implementations include training but some things are not so easy to remember.... so we have developed the following training guides, and links to online resources to help you get the most from your Office 365 implementation.

  1. Installing your Office Software
  2. Setup Office 365 Email on your iPhone
  3. Setup Office 365 Email on Android mobile
  4. SharePoint User guide
  5. Microsoft's Office Training Center - for Microsoft's user training guides.